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Shipping Policy
Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order is processed, it is shipped from one of our partner fulfillment centers.
⚙️ We work with multiple production and fulfillment warehouses, depending on the items ordered and your delivery location.
This means your order may be shipped from different addresses or countries, depending on stock availability.
Estimated Delivery Times
Delivery times may vary depending on your destination:
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🇫🇷 France: 5–10 business days
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🇪🇺 European Union: 7–14 business days
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🌍 International: 10–20 business days
Please note that these are estimated delivery times. Actual delivery may vary due to courier delays, customs processing, weather conditions, or peak periods (such as holidays or sales).
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
This will allow you to track your package in real time until delivery.
If you haven’t received your tracking number within 5 business days after placing your order, please contact us at contact@hazeclub.shop.
Delivery Issues
If your order appears delayed, stuck in transit, or marked as delivered but you haven’t received it:
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Check with your local post office or neighbors first.
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If the package cannot be located, contact us at contact@hazeclub.shop with your order number.
We will open an inquiry with the shipping carrier and update you as soon as possible.
⚠️ Please note: We are not responsible for incorrect shipping addresses provided by the customer.
Make sure all shipping details are accurate before completing your order.
International Orders
For deliveries outside the European Union, customs duties, import taxes, or other fees may apply upon arrival.
These charges are the responsibility of the customer and vary depending on the destination country.
Order Modifications and Cancellations
Once an order has been placed, we cannot guarantee modifications or cancellations, as processing begins quickly.
If you need to make a change, please contact us immediately at contact@hazeclub.shop — we’ll do our best to assist you.
Summary
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⏱️ Processing time: 1–3 business days
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🚚 Delivery in France: 5–10 business days
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🌍 International delivery: 10–20 business days
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💶 Shipping rates calculated at checkout
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📦 Tracking number provided by email
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🧾 Customs fees may apply for international orders
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📩 Assistance: contact@hazeclub.shop
Other Policies
Consultez nos autres politiques importantes